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Genesys Cloud CX Workforce Management Certification Sample Questions (Q94-Q99):

NEW QUESTION # 94
In Genesys Cloud, time-off requests are managed primarily within which interface?
Response:

A. Time-Off Requests Page
B. Queue Assignment
C. Management Unit
D. Schedule Editor

Answer: A

NEW QUESTION # 95
When setting up a business unit, which two configurations are critical for effective management?
(Choose two)
Response:

A. Add quality monitoring processes
B. Configure adherence tracking settings
C. Set up recurring call reports
D. Establish management units within the business unit

Answer: B,D

NEW QUESTION # 96
What is the default value for Severe Adherence Threshold settings?
Response:

A. 6 minutes
B. 10 minutes
C. 5 minutes
D. 7 minutes

Answer: C

NEW QUESTION # 97
In Genesys Cloud, intraday monitoring is used primarily for:
Response:

A. Monitoring adherence and activity throughout the current day
B. Analyzing agent performance trends over weeks
C. Adjusting agent skill levels
D. Reviewing historical call metrics

Answer: A

NEW QUESTION # 98
Which feature in Genesys Cloud allows you to adjust the predicted call volume?
Response:

A. Agent Scheduling
B. Activity Code Editor
C. Real-Time Adherence
D. Forecast Modification

Answer: D

NEW QUESTION # 99
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