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ITIL-4-Specialist-High-velocity-IT認證資料，ITIL-4-Specialist-High-velocity-IT最新考古題
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Peoplecert ITIL-4-Specialist-High-velocity-IT 考試大綱：
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>> ITIL-4-Specialist-High-velocity-IT認證資料 <<
最新版的ITIL-4-Specialist-High-velocity-IT認證資料，免費下載ITIL-4-Specialist-High-velocity-IT學習資料幫助妳通過ITIL-4-Specialist-High-velocity-IT考試
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最新的 Peoplecert IT Infrastructure Library ITIL-4-Specialist-High-velocity-IT 免費考試真題 (Q18-Q23):
問題 #18
An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources. Which is the FIRST step that this organization should take to address the complaints?
答案：
解題說明：
Analyse the patterns of business activity
問題 #19
Users are complaining that service desk agents do not listen to them and make assumptions about what their issues are. Which action would BEST help to improve this situation?
答案：
解題說明：
Improve the training given to the staff of the service desk function
問題 #20
A service provider is planning to onboard a new desktop service for a new customer.
Which activity will be carried out by the customer?
- A. Setting up remote access tools for the service provider
- B. Creating service level agreements
- C. Training users in the correct procedures for accessing support for the desktop service
- D. Ensuring hardware compatibility with the desktop service
答案：C
問題 #21
Which is CORRECT when considering a transformation to high-velocity IT?
- A. Risks can be minimized by making a significant change rather than incremental improvements
- B. The impact on the culture of the organization does not need to be considered
- C. High-velocity IT focuses on using data to improve the performance of physical devices
- D. It is acceptable to take risks which may lead to competitive advantage
答案：D
問題 #22
Which statement about the reporting of service outcomes and performance is CORRECT?
Which statement about the reporting of service outcomes and performance is CORRECT?
- A. Service performance metrics should be mapped to customer outcomes
- B. Customer satisfaction feedback should be mapped to service provider outcomes
- C. Return on investment (ROI) should be mapped to customer outcomes
- D. IT component scorecards should be mapped to service provider outcomes
答案：A
問題 #23
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